faqs

Please reference many of the commonly asked questions we receive below.  For even more answers feel free to explore our client portal, Knowledgebase:

What is Pivo Web?

Pivo Web is partnered with Adobe Business Catalyst: the all-in-one product that makes life easier and business more profitable. We're replacing 5+ tools that are essential for internet businesses with one - that's why life is easier. No more moving data between a handful of separate solutions. No more remembering 5 log ins for different products. No more wrestling with code and techie stuff. At a basic level Pivo Web is web hosting for your business website. But to go with that you get website management tools, email marketing, eCommerce and an integrated customer database.

How is Pivo Web like web hosting?

It's very similar actually - some people call Pivo Web a "next generation" hosting solution because of all the built in goodies that it comes with. You'll have an FTP account to upload web pages, CSS, flash, JavaScript and images. It's also true to say that any non-programming related thing that you can do with a regular web hosting company, you can do with us.

You call Pivo Web an all-in-one online business platform. How is it "all-in-one"?

When your clients logs in, they'll be able to immediately access their contact database, their orders, web form submissions, products and catalogs, web pages and email marketing campaigns from one central location. Furthermore, all of those functions are built to work together from the ground up!

Do I need to know programming or HTML to add content to my web pages?

Pivo Web enables web designers to build powerful Online Businesses for their clients. While we provide fool-proof editing options for your clients, these are intended for on-the-fly content editing (eg. editing a web page). In order to customize the overall design, layout and "look" of sites, you will require a basic understanding of HTML and CSS.

Is my creative freedom limited when designing on Pivo Web?

Absolutely not! Pivo Web does not limit your creative freedom whatsoever. You have complete control over the HTML / CSS that you put into the system.

Is your system standards compliant?

Yes indeed it is. Is your website? Because Pivo Web will respect your HTML code and won't change it, your website's XHTML standards compliance will depend on the HTML code that you or your designer has created. However if you do insert any system modules onto your web pages, the code generated by the system will be compliant.

Can I use my own web address?

You can use your own web address, also called a URL or domain name. You can either redelegate your domain and use our DNS servers or you can create an A-Record in your existing DNS service to point your domain to your new site at Pivo Web - it's up to you. For instructions on this, see our knowledge base article.


Can I run Javascript, CSS Stylesheets and Flash on Pivo Web?

Of course! Anything you can run on another HTML page or on your blog will work just fine. Remember that at a base-level Pivo Web is like any other web hosting platform.

How can I collect payments for my shop?

There are a number of ways you can collect payments on your online shop. You can use any of the existing payment gateways already supported, e.g. Authorize.net, Google Checkout, PayPal and many more. Or you can opt to use the "Process Offline" method that captures payment details from customers and you can then process these manually using your existing point-of-sale (POS) system. You can also enable customers to choose to pay by Check and COD.

Can I use FTP to manage my website?

Yes you get access to FTP to speed up managing your Pivo Web website. You can even access system templates and layouts via FTP.

How do I enable SMS notifications for my inquiry forms?

You can use the inbuilt workflow framework to choose who you want notified each time a customer inquires and how you want them to be notified, e.g. via email, SMS or both. If you want SMS notifications you simply buy a suitable SMS pack.

Can I customize the look and feel of my inquiry forms?

Sure you can. When you paste the HTML code for any of your web forms into your web pages, you can completely change the layout and use your own CSS to customize it to look however you like.

Do you take a cut of my client's online sales?

Nope! Pivo Web doesn't take any cut from your client's online sales. However, their payment gateway or bank may charge a fee to process payments.

How many email newsletter campaigns can I send out each month?

On the E-Commerce plan, you can send 10,000 email newsletters per month at no extra cost; on the Lead Generation plan you can send 1,000 newsletters per month at no extra cost. If you want to send out more, you can purchase additional email newsletter packs.

Is there a limit on the size of my customer database?

No, there isn't :)

Can I integrate an external system to my Pivo Web site?

Sure. We provide extensive APIs that allow you to connect most 3rd party systems to Pivo Web. For example you'll be able to synchronize your inventory, get a list of recent orders, customers and more.

I've got some PHP code on my website that my nephew programmed for me. Can I use that?

Our goal was to create a platform that fulfilled the needs of 90% of all business people, so they didn't need to get their nephews and granddaughters to program for them. So the answer is no, you can't run PHP, ASP, .NET or other server-side code. But you can probably replicate the functionality, and then maintain it yourself without a problem.

I've heard solutions like this aren't SEO Friendly. Is this solution search engine friendly?

Of course! We use friendly and customizable URLs throughout and utilize search engine friendly techniques such as 301 Permanent Redirects. We even integrate with Google, Yahoo!, and Bing sitemaps feature, so the system regularly and automatically generates a "sitemap" which the search engines use to ensure your website gets maximum visibility in the search results.

Can I use Google Analytics on my Pivo Web site?

Yes. You can easily add Google Analytics to any Pivo Web site and get the rich reporting features that it provides. Pivo Web also provides an advanced reporting system builtin that comes with every site which you can use without any extra configuration.

Can I build multi-lingual web pages?

Yes. Pivo Web has full unicode support. You can create web pages in any languages imaginable. You can even send your newsletters in your language of choice. To create a multi-lingual site you'd simply create a collection of web pages for each language that you wish to support and link to them from a central location on your website.

Is there a limit on the number of catalogs or products in my online shop?

Not at all. You can have as many catalogs and products as you like.

Can I sell my products in more than one currency?

Pivo Web has full support for multi-currency online stores. You can setup your online store so that customers from different geographies automatically see the right price and currency so to maximize your conversions.

What payment gateways do you support?

We support many payment gateways from right around the world. 


Can I sell eProducts / Downloadable products?

Yes. With Pivo Web E-Commerce functionality you can sell both physical and electronic products. In the case of electronic products, the system will automatically provide customers who have made a successful payment for their purchase with a link to download the products. You can limit how many times an electronic product is downloaded after purchase.

What languages does your Administration area come in?

The Pivo Web Administration area is translated and available in the following langauges: English, French, German, Spanish and Swedish. Currently there are no further plans to add other language support for the Administration area. However this doesn't affect your actual site. You can create your website in any language that you like. Pivo Web supports unicode which means you can have your website in English or Japanese or Hebrew - virtually in any language!

What are the system requirements to use Pivo Web?

There are a number of ways you can use the Pivo Web product.

  • Use any popular web browser. On the Mac we support Safari 3+ and Firefox 2+. On Windows we support Internet Explorer 7+ and Firefox 2+, Safari 3+
  • Use FTP
  • Use our Adobe Dreamweaver Extension - it allows you to manage your Pivo Web website directly inside Dreamweaver (CS3, CS4 and CS5) on both Mac and PC

How reliable is Pivo Web?

System Reliability is non-issue because all of our Data Centers are located in Tier 4 Data Centre facilities. This means that all of the facilities that house our servers have:

  • Multiple cooling and power distribution paths for stable systems
  • Multiple active power distribution paths to prevent down time from blackouts
  • Redundant components for fault tolerance
  • High connectivity and power into our machines

All of our Data Center facilities are connected to the net via Tier 1 networks, or have peering arrangements with Tier 1 networks. This means that our servers are essentially hooked in to the "backbone" of the internet, which generally results in higher network speeds and lower latency from your customer's browser to our servers. And on top of all that we provide a 99.98% uptime service level agreement.

Where are your data centers located?

Pivo Web is supported by Adobe Business Catalyst which operates data centers in 3 different continents to ensure our customers get optimum response times from their websites. Our data centers are located in:

  • North America (New Jersey, USA)
  • Europe (Dublin, Ireland)
  • Asia Pacific (Sydney, Australia)

What about data management? Do you provide back ups?

Pivo Web has a highly fault-tolerant server configuration in our data centers. For web and FTP servers, traffic is managed by a redundant pair of hardware load balancers, and in the event of a server failure, immediately and transparently distributed to the remaining servers in the pool. For database servers, there is instant failover to a mirror server for each database. Site assets (images, scripts, et cetera) are stored on NAS (Network Attached Storage) device with fault-tolerant disk configuration and redundant control units. Firewalls and other network hardware are also installed in redundant pairs for immediate failover in the case of malfunction. The data centers are also connected to the Internet through multiple links from different Internet service providers for added reliability.

All servers also have regular full and differential backups. However, it is important to note that recovery procedures cannot be initiated for individual file backups, as they are intended to perform 'full recovery' of the servers in the event of a hardware or software failure only.

At an individual site level, we provide several "backup" options for customers: you can use FTP to copy your web pages, templates, and layouts as often as you see fit. We also provide the Customer Report Generator to export all customer related information at your convenience. Another option for very complex sites would be to maintain a replica using our Notifications and Web Services API's. We do always suggest you retain a copy of your site's files and data locally, to protect from inadvertent file deletions in future by the site's users. To further assist, a comprehensive site backup and transfer tool – where you can download the Pivo Web site into an archive and be able to upload it again as a whole complete Pivo Web site – is on the long term roadmap. We do not have an ETA for this at present.