INBOUND PRO (B2B) featureS list
Still browsing our system features? Rest assured we have everything most websites need in our all-in-one solution. Please browse our full feature list and capabilities below for more information.
Content Management
Amplify Your Voice with Blogs
- Full blogging platform
- Customers can leave comments on any blog post
- Approve all incoming trackbacks
- Trackbacks to any other blog
- Permalinks
- Set release dates for blog entries
- Tagging and Tag cloud module
- Blog calendar module
- Recent blog post module
- Blog post by month module
- Report on blog post readership
- Integrated RSS channel for each blog
- Make your blog secure
- Limitless customizability of blogs
- Ability to import WordPress or TypePad blog
Build Your Community With Forums
- Create any number of forums
- Set moderation level on new customer posts
- Customers can subscribe to any thread and be notified when new posts are added
- Make any forum secure
- Set release and expiry date on your forms
- Reporting on forum usage
- Easy to use administrative interface for managing threads and posts
- Limitless customizability of forums
Easy navigation with Dynamic Menus
- Add/edit/delete menu items without touching the HTML or CSS code
- Apply your own CSS/HTML styling to menus and insert them on any page
Integrated CRM
- Grow your customer database every time your customers enquire or interact with your website
- Keep a history of all past customer enquiries
- Allow customers to view their past enquiries via secure "member only" areas
- Allow customers to keep their details updated via secure "member only" areas
- View on a per customer basis details on every action they've taken on your site
- Customize and extend the Customer Database to suit your business (All-in-One solution only)
Manage Meta Data
- Built-in meta data framework
- Create your own meta data tags and easily add them to any web page
Manage Your Website & Web Pages
- Use a Microsoft Word like WYSIWYG editor to edit web pages
- Use Module Manager to add business functionality without any programming
- Make web pages secure
- Archiving & Rollback for every web page and template
- Automatically creates a working copy of web page until you publish
- Apply content approval rules to any web page or template
- Use templates to create a consistent look and feel
- Use FTP to upload and download web pages
- Work directly inside Dreamweaver using our plugin Triangle
Secure "Member Only" Areas
- Make any type of content secure (web pages, announcements, Blogs, FAQs, Forums etc)
- Manage your customers' access to any secure area
- Set expiry date for customer access to any secure area
- Easily email login details to every customer in a secure area
- Report on customer logins to each secure area
InContext Editing - fool proof editing
- Edit pages the way you see them
- See your changes occur in real-time
- Make edits on the fly, without touching your design
Syndicate Content With RSS Feeds
- Create an unlimited number of RSS channels
- Syndicate and share any type of content e.g. blogs, web pages, news and announcements, FAQs etc
- Set update frequency of your RSS channels
- Reports on RSS usage and items selected from within a feed
Website Reporting
- Comprehensive reporting without having to add a single line of code to your web pages
- Geo-location reporting. See a map of the world.
- Detailed visitors reporting including new vs returning, location, IP address, Spy Lens and more
- Detailed reporting on every type of content
- Search engine reporting, e.g. search phrases, when your site has been indexed and more
- Sophisticated customer reporting framework.
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Email Marketing
Build Targeted Recipient Lists
- Create unlimited number of lists for better targeting and results
- Use customer report generator to dice and slice your customer database
- Easily add a subscription box to any web page hosted on your
site or elsewhere to allow customers to subscribe to your newsletters
- Customize the landing page customers see after subscribing to your list
- Customize auto responder email sent to new subscribers after they subscribe
- Double opt-in mechanism
- Be notified via email every time a customer subscribes to a list
Email Deliverability & Spam Control
- Double Opt-In mechanism
- Unsubscribe link on all newsletters
- From email address verification
Email Marketing
- Send One-Off Emails
- Setup Birthday Loyalty Campaigns, e.g. setup one campaign to automate saying happy birthday to your customers on their birthday
- Setup Anniversary based campaigns, e.g. based on previous holiday purchase, automate reminder in 6-months or 12-months
- Setup Multi-Part email newsletter series. E.g. Customer signs up
and receives issue 1 on sign-up, issue 2 a few days later, issue 3 a
few days after that and so forth
- Personalize campaigns using data stored in your integrated CRM database in both the subject line and newsletter body
- HTML or Text Emails (HTML emails contain text version also)
- Full FTP access to campaign content - edit your newsletters in Dreamweaver or your favorite editor!
- Send a campaign to any customer group or your entire customer database
- Preview your campaigns by emailing it to yourself or any one else before finalizing
Email Marketing Reporting
- Track Open Rate of HTML emails
- Track Links clicked and most popular links (available for both HTML and Text formatted emails)
- For the first time track customer Actions e.g. customer made a
purchase, customer made an inquiry and so forth (All-in-One solution
only)
- Track bounce rates
- Track customer unsubscriptions from your campaigns
- Live Feed
- Sophisticated customer reporting framework
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Integrated Customer Database
- Grow your customer database every time your customers subscribe or interact with your website
- Centrally manage your customer's campaign subscriptions
- A full history of past campaigns sent to each customer including open rates, actions taken and links clicked
- Increase your sales by utilizing up to 5 anniversary dates for
each customer, e.g. date of last holiday registered, date of last car
service. Use loyalty campaigns to automate communication around these
key events on a one- on-one basis
Customer Database Management
Drag & Drop Web Form Builder
- Build customer inquiry web forms without any programming
- Add any number of custom fields to your web form to suit your business
- Automatically captures and populates every inquiry in your customer database
- Use built-in business workflow framework to automate follow-up,
set reminders and escalation rules. Choose to be notified via email
and/or SMS.
- Report on web form submissions including custom fields and easily export to Microsoft Excel
- Allow customers to upload files within web forms
- Allow refer-a-friend functionality within web forms
- Add Image Verification to web forms to stop spam submissions by bots
- Automatically subscribe customer to a Secure Zone upon submission of a web form
- Easily add web form to any web page hosted at GB or elsewhere
- Customize the landing page customers see after submitting an inquiry
- Customize auto responder email sent to customers after they make an inquiry
Integrated Customer Database
- Grow your customer database every time your customers enquire or interact with your website
- Keep a history of all past customer enquiries
- View on a per customer basis details on every action they've taken on your site
Lead Management Reporting
- Sophisticated customer reporting framework.
- Filter on any system or custom field
- Save any report and run later
- Export any report to Microsoft Excel for further analysis
Manage Customers & Cases
- Easily manage customers and their individual cases
- Manually add extra details such as secondary phone numbers or email addresses
- Add notes and tasks to customers and companies
- Create relationships between customers and companies
- View a live feed of individual customer activity
- Manage subscriptions to email newsletters and secure zones
Reporting & Analytics
Generate Customer & eCommerce Reports
- Generate your own Customer & eCommerce reports
- Filter based on any system field or custom field
- Save any report for future use
- Export report data to Excel, CSV or PDF format for further analysis
Live Feed
- View a live feed of customer activity upon logging in to your Admin Console
- A bird's eye view of your Online Business performance
Reporting Dashboard
- Tightly integrated reporting framework, capturing every customer interaction with your site
- View a summary of website traffic from your reporting dashboard
- Browse detailed metrics and analytics based on path, geographic location, browser type, search engine referrals
Other Features
Accessibility
- Web-based Admin
- FTP
- Import / Export options
- Work directly inside Dreamweaver using our plugin Triangle
- Extensive Web Services framework
Administrative Tools
- Easily add and manage Users and Roles
- Customize granular permission levels for a role
- Create your corporate taxonomy and assign content to various categories for easier publishing
Business Workflow Engine
- Create and Build Business Workflows to automate follow-up
- Create single or multi-step workflows
- Be notified via Email or SMS
- Set SLA's (Service Level Agreements)
- Set duration and reminders for every step of the workflow
- Set escalation rules
- Setup 3rd party notifications to notify customers as you internally progress through a workflow
- Apply workflows to customer enquiries, orders, bookings as well as for content approval
Integrated SEO
- Integrates with Google/Yahoo/Live sitemap. A daily feed of all
content within website is produced for maximum exposure in the search
engines
Multilingual Administration Interface
Available In:
- English
- German
- Spanish
- French
- Swedish
POP3 Email
- POP3 email. Use with Outlook, Thunderbird or any other popular email program
- Web mail interface
- Unlimited Aliases for each mailbox
- Catch-all address
- Out of Office Auto Responder
- Mail Forwarding